Refund policy

LEGAL NOTICE

Site Publisher
This website is published by:

Tithan Courtage
Sole Proprietorship (Auto-Entrepreneur)
SIRET: 843 740 416 00022
VAT number: FR52843740416
Head Office: 23 avenue de la Plage, 40200 Mimizan, France
Email: contact@xnexorax.com

The Xnexorax online store is operated by Tithan Courtage and is part of the network of e-commerce shops developed under the brand name "Louisa Shop."

Publication Director
The publication director is the legal representative of Tithan Courtage.

Website Hosting
The site https://xnexorax.com is hosted by:

Shopify Inc.
150 Elgin Street, Suite 800
Ottawa, Ontario K2P 1L4
Canada
Website: www.shopify.com
Phone: +1 613-241-2828

Activity
Xnexorax is an e-commerce store specializing in the online sale of innovative and useful everyday products.

The store is operated by Tithan Courtage under the brand “Louisa Shop,” a collection of online stores managed centrally.

The store is intended for both French and international customers. All orders are processed from France.

Intellectual Property
All content on the site (texts, images, illustrations, videos, logo, design…) is the exclusive property of Tithan Courtage, unless otherwise stated.
Any reproduction, distribution or unauthorized use is strictly prohibited.

Personal Data
Personal data may be collected on the site during browsing, order placement, or newsletter subscription.
They are exclusively used internally for the proper functioning of the store (order processing, customer service, email communications).

In accordance with the General Data Protection Regulation (GDPR), you have the right to access, rectify, and delete your personal data.
You can exercise this right by sending an email to: contact@xnexorax.com

For more details, please consult our Privacy Policy.

Cookies
The Xnexorax site uses cookies to improve the user experience and for statistical purposes (e.g., via Google Analytics).
You can accept or refuse their use via the cookie management banner.

Shipping Policy - Louisa Shop

At Louisa Shop, we are committed to providing a smooth and pleasant shopping experience. That’s why we offer free shipping on all our products, with an estimated delivery time of 2 to 8 business days.

Processing Time
All orders are processed within 1 to 2 business days. Please note that orders are not shipped or delivered on weekends or holidays.

Shipping Methods
We use reliable delivery services to ensure your products arrive safely and on time. Shipping methods may vary depending on the destination and service availability.

Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information. You will be able to monitor the delivery status in real-time.

Shipping Restrictions
We currently ship only within mainland France. If you wish to arrange delivery outside of this area, please contact us to discuss available options.

Damaged or Lost Items
If you receive a damaged product or if your order is lost during shipping, please contact us immediately. We will work with you to resolve the issue and ensure your full satisfaction.

Customs and Taxes
For international orders, customs duties and taxes may apply. These charges are the responsibility of the customer and must be paid at the time of delivery.

Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, you can contact us at: contact@xnexorax.com. Please note that returns should be sent to the following address:
Tithan Courtage, 23 avenue de la Plage, 40200 Mimizan, France

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@xnexorax.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (like special orders or personalized items), and personal care goods (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at louisa.shop@outlook.com.